Apart from our hardware side, this is the part that we are most proud of. For fifty plus years we have always seen ourself as "engineers first, sales later". We have always been learning from our Customers about their operations to get a better understanding of our product's function.

During our initial-discussions with the Customers, it is instantly recognizable that the discussion is not only about our products (rollers) and capabilities, but even more important it is about the Customer's operation. Our technical staffs have a lot of experiences visiting Customers and we like to put our hands on, directly on their machines. Ustegra's technical support team takes advantage of the advancement in the sensor technology. This will result in an objective and accountable assesment.